Refund Policy

We are committed to providing exceptional services that exceed your expectations. We understand that sometimes situations may arise where you may require a refund. We want to ensure that you are fully informed about our refund policy.

1. Initial Consultation Fees: Our initial consultation fees are non-refundable. These fees cover the time and expertise of our team during the discovery phase, where we gather information and insights to understand your project’s requirements.

2. Design and Development Services: Refund eligibility for design and development services is determined based on the progress of the project.

3. WordPress Management Services: For WordPress management services, refunds will be considered as follows:

  • Monthly Retainer Plans: Clients can request a pro-rated refund for any unused portion of their monthly retainer if the services are terminated before the end of the billing cycle.
  • Fixed-Term Contracts: Refunds for fixed-term contracts will be considered based on the remaining term of the contract. A pro-rated refund will be provided for any months that have not yet commenced.

4. Third-Party Expenses: Certain projects may require third-party expenses such as domain registration, hosting, or licensing fees. These expenses are non-refundable and will be deducted from the eligible refund amount.

5. Digital Assets and Deliverables: Upon project termination, any digital assets or deliverables already provided to the client will remain the property of the client, and no refund will be issued for these items.

6. Requesting a Refund: To request a refund, clients must submit a written request via our support team. The request should include the project details, reasons for requesting a refund, and any relevant supporting information.

7. Refund Processing: Refund processing will commence within 30 days upon approval of the refund request. The refunded amount will be credited to the original payment method used for the project.

8. Modification of Refund Policy: IndyUX, Inc. reserves the right to modify or update this refund policy at any time. Clients will be informed of any changes via email or through our website.

By engaging with IndyUX, Inc. for our web and graphic design services, you acknowledge and agree to the terms outlined in this refund policy. If you have any questions or require further clarification, please don’t hesitate to contact us.

This refund policy is designed to ensure transparency and fairness in our business interactions. Thank you for considering IndyUX, Inc. for your design needs.

IndyUX, Inc.
August 2023